Our drivers have noticed that carts are being placed with handles facing the road. The handles need to be facing your house and the opening of the carts needs to be facing the road. Also please try and put 3 feet clearance between cars and mailboxes. If your cart is setting up against one of those the driver will not be able to service. Below is how the carts are picked up from your home and taken over the top of truck to be emptied.